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Unable to cast to my Tv after WiFi upgrade

Jilldcampbell
Jilldcampbell Posts: 1 Newcomer
edited January 5 in Home Networking

After I started working from home, I upgraded my WiFi to the Internet Ultra plan along with a new WIFI 6E ROUTER. We also upgraded the modem to Model ET2251,DOCSIS 3.1 eMTA.

Since doing that, we can not cast to any of our TV’s using any of our devices. Neither Airplay or Google cast can find our TV’s when we try it. I have checked the WiFi settings and it says we are on the same WiFi network but something has changed?

For my work computer, I use Ethernet BUT my all my home devices are on the same regular SPECTRUMSETUP-E5 network.

I cannot figure out why my devices can not longer find any of my TV’s or Google TV’s? Can anyone please help me?

Thank you so much!

Comments

  • Satch
    Satch Posts: 5,798 Contributor
    edited January 5

    Welcome to our Forum!

    Just to confirm, these are both Spectrum rented devices? What is the model number of the router?

    1.) Power Off your TV's.

    2.) Try unplugging the TV's and router for about five minutes and than reconnect Do the router first, wait a few minutes after the router has booted up completely and than plug the TV back into the wall, or turn on your surge protector.

    3.) After several minutes, check Internet Connectivity Settings on your TV. Go to WiFi Networks, and see if your router is recognized. Now, enter your username and password and click OK or enter to connect.

    4.) Note that a 2.4 G router gives more range, but slower speeds. A 5G router gives faster speeds, but covers a smaller range. You might want to set your router to 2.4 G if applicable, so that it can recognize your TV's better, especially if the TV's are a distance away from the router.

    Remember you must re-enter your new username and password on all Internet devices if you get any new router!

    Satch

    .

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