Reference Code XSTLP-4001

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Snydercj86
Snydercj86 Posts: 2 Spectator
edited April 4 in Spectrum TV App Feedback - XUMO

I get this on every channel except my local ABC,CBS,NBC,FOX Networks. Its been like this for several days. My Roku does the same thing. What is wrong? I have unplugged the Xumo boxes several times.

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  • Tyleen_Z
    Tyleen_Z Posts: 702 ✅ Verified Employee Moderator
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    Hello and welcome to the Spectrum Community.

    I do apologize for the issues with the service. Can you try to reset the modem by unplugging the power cord and the screw in coax cord for 30 seconds then plug it back in? The Spectrum TV app authenticates through the modem and a reset of the modem can help with most error codes.

    -Tyleen

  • Snydercj86
    Snydercj86 Posts: 2 Spectator
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    That worked! Thanks!

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  • Tyleen_Z
    Tyleen_Z Posts: 702 ✅ Verified Employee Moderator
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    That is great to hear! You're welcome!

    -Tyleen

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