Is this Spam or a Legit Email ?

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Depotchristie
Depotchristie Posts: 1 Newcomer

I received an email from, who I that was Spectrum about my past due bill being paid in full. The email address it came from and it was this: MyAccount@spectrumemails.com

I feel this may not be legit. Can someone tell me what I should do?

thank you!

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  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
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    Hi & welcome!

    I edited your screenshot for privacy (I removed your email). The Spectrum email myaccount@spectrumemails.com is a legitimate email and one that is used for billing communications.

    This appears to be related to an initiative we have started to help individuals transition off the recently ended ACP program. This program started today. You should have received other communications regarding the details of the initiative.

    I will reach out to our billing contacts for additional information and update you when I have more information. In the mean time you can also check your account online at Spectrum.net or the My Spectrum app.

    Thanks!

  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
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    A quick update, I can confirm that the email you received was accurate, you can check your updated balance online or using the My Spectrum app.

    If you have any other questions, please let us know.