I can’t connect my internet

Injesus1 Posts: 1 Newcomer
edited June 10 in Connectivity
I can’t connect my internet


  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator

    Good evening @Injesus1 and Welcome to our Community Forums

    Thank you for reaching out to us about your internet not working as intended. I am very sorry for any inconvenience this must be causing you. Have you attempted to reset the internet equipment yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn

  • Cmbplywood1
    Cmbplywood1 Posts: 1 Newcomer

    I’m not able to connect

  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
    edited June 10


    What troubleshooting have you tried already?