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incoming calls on landline drop within 30 to 40 seconds of answering

rvon
rvon Posts: 1 Newcomer
edited August 28 in Digital Phone

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 544 ✅ Verified Employee Moderator
    Answer ✓

    Hello @rvon

    Welcome to our Community Forums! Sorry to hear that you're experiencing dropped calls on our phone service, I am happy to help! Are you experiencing issues with outgoing calls as well?

Answers

  • Alaskanprincess
    Alaskanprincess Posts: 1 Newcomer

    Yes. Where is the solution? It is on incoming calls

  • Satch
    Satch Posts: 5,758 Contributor

    I have a question and a recommendation,

    When did the Spectrum Voice calls start dropping? Are you also losing Internet Service when the calls are dropped? I would recommend unplugging your modem for about five minutes. Than, plug the modem back in and allow it to reboot.

    If this does not solve your problem, or it comes back, I would schedule a service call to check your signals and drop line.

    Satch

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