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How come after Service call I still have the same problem of Disconnects and slow speed.
1 gig service keeps dropping signal Tech just installed new Modem Cable Filter and service still drops, and slow speed. It somewhat noticeable on streaming but gaming and secure sites will log out due to network interruption.
The problem seems to be on the ISP end and not customer end since all the equipment was replaced and by Spectrum Technician.
When are they going to fix the dropping issues?
Best Answer
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Sorry for any issues. Sometimes it takes more than one visit to isolate and resolve. We suggest scheduling another service call. Please let us know how it goes.
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Answers
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Must be a noisy line (installed a filter to roll off the cable spectrum).
Can be tricky narrowing down the source, then you have to go about addressing it.
Last time I ran into this, first thing I did was run a dedicated drop from my room through the attic and down to the point of demarcation. One direct feed to where their signal came into the house to rule things out on my end so they could progress from there back.
May not be practical for everyone... but it was the quickest way I saw to just eliminate wiring issues that may exist in my walls.
That is what really complicates the process sometimes. Have to methodically work their way from one end to the other to eliminate potential issues.
In the meantime between visits, anything you can do to that end to reduce complexity and potential points of ingress, the better.
At the very least, a rudimentary survey of your cabling may help. Identify all connection points throughout the home and verify if they are properly terminated or not (have a device installed, even if it is just a termination cap... don't want any open wires acting as antennas).
If a connection point is not going to be used, may want to consider disconnecting it from the system. Normally, each time you tap a new connection it dramatically reduces signal levels and runs the risk of introducing a little noise. Reducing the number of splits needed may bring back some balance enough to pull things back from the edges of usable signal.
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1 gig service keeps dropping signal Tech just installed new Modem Cable Filter and service still drops, and slow speed. It somewhat noticeable on streaming but gaming and secure sites will log out due to network interruption.
The problem seems to be on the ISP end and not customer end since all the equipment was replaced and by Spectrum Technician.
When are they going to fix the dropping issues?
Hey! Welcome!
Going to throw out some ideas.
Start by powering off everything associated with Internet and unplug it for several minutes, and than reboot. Allow each item to come back online one by one. Do your router last. Restart your devices, give them like give minutes to "Call Home to get any updates." Test your streaming and gaming for the next several days. Evaluate at different times of the day and night if you can. It may take a few days to evaluate speeds. If you still have slowness and disconnects:
1.) Do you have a WIFI router? Is it your own, or Spectrum's? If you have one and it is your own, how old is the router?
2.) Did your tech check and replace your drop line? If the reboot above does not solve this, I would set up the service call and ask about the quality of your signals and drop line to the next tech that comes to your house.
3.) How old is your inside wiring? Do you have a basement? If your wiring is like 25-30 years old, that may need to be updated. Kinks in the walls, old wiring, bad weather outside, corroded drop line can cause disconnects and you might not be able to get the speeds you are paying for until the internal/external structures are updated.
Satch
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All the Equipment is new on my problem the cable from the box on the side of the house is new, The Modem is the only device Hooked to the cable.
Router is brand new and is up to date, problem exist when With Hard Wire network or direct connection from modem to computer.
Network cables are shielded CAT 6 and new
last speed test was 74mbs down 5mbs up on Spectrum site 1 Gig service
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Hello @wkmas,
If your speeds are still not good with new equipment, I agree with @James_M. Set up another service call so that Spectrum can investigate further. Let them know the first service call did not improve Internet speeds. Ask them to escalate the issue.
Satch
PS. When your service tech visits, ask him/her to set up signal monitoring on your equipment and forward that request. This will enable Spectrum to see how the signals and speeds are behaving at various hours of the day or night. There could be a bottleneck in your node someplace. Signal monitoring is free.
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