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Issues logging into spectrum app on my phone

blakekroner
blakekroner Posts: 1 Newcomer
edited August 28 in Spectrum TV App Feedback - ROKU and Other devices

I can't not log into my spectrum app on my phone. My system was just set up today so I'm not sure if they has anything to do with it. I have already created an account. I get the error code DGE-1001.

Best Answer

  • Lyn_T
    Lyn_T Posts: 585 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @blakekroner and Welcome to our Community Forums

    Thank you for reaching out to us about our App not working on your phone. I am very sorry this is happening. Are you able to log on using another device or computer? -Lyn

Answers

  • CharterGuy
    CharterGuy Posts: 4 Spectator

    It actually does not want you to change your password. What you have to do is take the phone that you are using home, and login once from your home Spectrum network with that device! It will then work just fine for roughly 30 days. Then it will ask you once again to change your password and you will once again have to take it home and log in. This is so you don't share your password with other people not living in your house! And only people who have Charter internet service can you use the Charter TV app.

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