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Why does my Internet drop

Kandrot1
Kandrot1 Posts: 1 Newcomer
edited September 24 in Connectivity

I just installed a new modem from spectrum before this I never had an issue with connection drops... With new modem our Internet drops around 6 times a day, but once I unplug modem, plug it back in and it resets the Internet is always back... Had a tech out to house two days ago.. he said we were receiving too much signal from the street, that the numbers needed to be between 12 and -10... Tried one splitter it didn't drop the signal enough... Connected another splitter and the signal dropped down to 10 and all frequencies were in the green... About an hr after he left the Internet dropped again and continues to as tho the new splitter didn't change anything

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