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I want to continue getting a paper billing sent to me by mail.

SRA070602EH
SRA070602EH Posts: 1 Newcomer
edited September 9 in Managing and Using your Spectrum Account

Best Answers

  • Satch
    Satch Posts: 5,714 Contributor
    Answer ✓

    Good Evening and Welcome to our Forums!

    You can change your billing preferences on line through My Account, or call Spectrum Customer Care to speak to billing to change from Paperless Billing to Paper Billing or vice-versa. Please that it may take one full billing cycle, up to a month, to process the change. This all depends on the time during each month that your statements are snail-mailed or electronically mailed to your account. This means that it is possible you might get one last bill on the old method, before the new method takes effect.

    Satch

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @SRA070602EH and Welcome to our Community Forums,

    Thank you for reaching out to us about receiving a paper billing statement. You can sign up to receive a paper bill by logging on to our My Account. You can also make this request by giving us a call at 1-855-707-7328. Please let us know if you have any other questions. - Lyn

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