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How do I report suspected scam phone call concerning Spectrum TV service?

VieraJim
VieraJim Posts: 1 Newcomer
edited September 30 in Managing and Using your Spectrum Account

Hi, I have received numerous phone calls recently asking that I return my cable equipment for my discontinued service. This is a scam. I called Spectrum and confirmed this, however they could not tell me how to report this supected scam. Can anyone tell me if Spectrum has a fraud department and how to contact them?

Thanks (September 26/2024)

Answers

  • Satch
    Satch Posts: 5,668 Contributor
    edited September 27

    Welcome,

    Spectrum has a phone scam report form for calls that are not being blocked here:

    https://reportspam.spectrum.com/charter/# (For unwanted phone calls not getting blocked.) Additionally, you can go into Spectrum's My Account Settings, and set Call Guard, enabled by default, to its highest filter setting. This will stop these types of calls.

    Satch

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