Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Why does my modem say Unassociated Network Equipment AND connected?

salty_chip
salty_chip Posts: 1 Newcomer
edited November 12 in Connectivity

I installed my wifi today and it’s been saying this since connecting. It’s been a few hours and it still doesn’t show a service as available.

On my modem it has the two blue lights, power and online.

I also tried to reset it to see if it would help, but nothing.

IMG_3110.png

Best Answer

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @salty_chip and Welcome to our Community Forums,

    Thank you for reaching out to us. I am sorry that you are experiencing a concern setting up your WiFi. Are you trying to connect your own personal router? -Lyn

This discussion has been closed.

Categories