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What's wrong with my internet

JoshRam36
JoshRam36 Posts: 1 Newcomer
edited November 12 in Connectivity

Our power didn't come back on until 1:47pm. Internet didn't show any signs of working until 5:30 am this morning (Wed). On the app showed modem and router were connected when I got home showed for both, disconnected. Is there any way to fix at home, or when am I gonna get it back again?

Best Answer

  • Edward_T
    Edward_T Posts: 94 ✅ Verified Employee Moderator
    Answer ✓

    Hello @JoshRam36;

    I do understand the frustration with our internet working after the power was restored but then lost it. I confirmed we are aware of an issue affecting your location. Our equipment site for your area is currently having a power issue. Once the power has been fully restored then your internet should stay working.

This discussion has been closed.

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