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Can’t pay my bill

AndreaB83
AndreaB83 Posts: 1 Newcomer
edited November 20 in Managing and Using your Spectrum Account

I keep getting an error when trying to pay my bill. I try on different devices and browsers. It keeps telling me to try again later. WHY?! I don’t want to have to call in to pay.

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Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 526 ✅ Verified Employee Moderator
    Answer ✓

    Hello @AndreaB83

    Welcome to our Community Forums! Sorry to hear that you're experiencing issues when trying to make a payment via spectrum.net/ My Spectrum app, I am happy to look into this for you. There doesn't appear to be an outage of the service so we'll try some troubleshooting. The app works in conjunction with your internet modem. Please sign out of the app, reboot the modem then sign back into the app. Let me know if this helps.

Answers

  • RAIST515O
    RAIST515O Posts: 206 Contributor

    Every page hosted on the spectrum.net domain seems to be broken at the moment... keeps returning a CloudFront error. So the API is likely failing at the other end.

    May have no choice but calling or go to a local office if this does not get resolved in time.

This discussion has been closed.

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