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How long does a speed test take?

deedleann824
deedleann824 Posts: 163 Contributor
edited December 14 in Connectivity

I tried to run a speed test and it got to phase 2 - checking modem speed. It stayed there for 10 minutes and froze.

Best Answer

  • Katrina_L
    Katrina_L Posts: 38 ✅ Verified Employee Moderator
    Answer ✓

    Good morning, @deedleann824. A speed test should only take a few minutes. I would recommend that you unplug the modem for 30 seconds and plug it back in to refresh the service.

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