Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

This app is complete garbage

pmaloney3
pmaloney3 Posts: 10 Participant
edited November 19 in Suggestions and Feedback

It plays a recording for 10 minutes and then goes black. Who wrote this crap? iOS app refuses to play recordings.

Tagged:

Comments

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator

    Good evening @pmaloney3

    Thank you for reaching out to us about the concerns you are noticing with the Cloud DVR. I am very sorry this is happening when you are trying to watch a recorded show. Have you attempted to uninstall and reinstall the App yet? Once you do this, please reset the modem. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn

Categories