Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

1 of my 5 XUMO box locations continues to fail

RichG1
RichG1 Posts: 1 Newcomer
edited November 20 in Community Support

I have 5 XUMO boxes in my house, ok installed 3 months ago. One box location, my main living room which is only 10' from spectrum router/modem continues to fail daily, sometimes 2-3 times a day, my brand new Samsung S90C OLED TV. The light comes on by itself, even though it's off, when I try to turn it on my TV does not read it. I have to reboot box 1-3 times for it to work. Now this XUMO box has been replaced 4 times! Spectrum technician have replaced router 4-5 times each, have tested lines and connections and did some improvements, I have changed hdmi ports, cables and power sources all to not avail. What the hell is a matter with your equipment. Technicians are clueless, deer in the headlights look. Come on I can not be the only person that has had this problem. I need a solution or I can going to throw your equipment in the trash heap!

PS I buy everything from you, any you wonder why you are losing customers? Good Grief!

Best Answer

  • Jilliana_M
    Jilliana_M Posts: 47 ✅ Verified Employee Moderator
    Answer ✓

    Hey @RichG1! Welcome to our community page.

    Thank you for reaching out about this issue you are having with our Xumo stream box. There are many things to consider when a device is not communicating as it should with the television. Based on the steps you've mentioned above, it does seem like you've checked and replaced all necessary components, and in most cases that would do the trick. However, if you are still experiencing this issue, after replacing the device, cables and power source, it seems like the issue may be with the HDMI port in the TV itself. Have you tried testing another device using those same ports? If the other four Xumo's have not experienced this same issue, and the one in question has been replaced several times, the only commonality between the devices is the TV. When able, please give that a try and if need be, please reach out. We are here to help you 24/7!

Categories