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Very slow internet

gmlevinmd12345
gmlevinmd12345 Posts: 1 Newcomer
in Connectivity

Often times on a Sunday AM my service seriously deteriorates and/or stops. I so a speed test and the ping is. greater than100. Speedtest will not run or is less than 10mps down, 1mps up. Is this due to a regular maintenance?

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 550 ✅ Verified Employee Moderator
    Answer ✓

    Hello @gmlevinmd12345

    Welcome to our Community Forums!! Sorry to hear that you're experiencing speed issues our internet service, I'm happy to look into this for you! Are you currently wired or wireless? Can you go to speedtest.net, run the speed test then send a screenshot of the results?

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