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Can't access my Road Runner email account

Krobi92
Krobi92 Posts: 6 Spectator
in Email

I know I have the correct password for my Road Runner email account (ending in new.rr.com) but cannot sign into or access the account. What do I need to do?

Best Answers

  • Jilliana_M
    Jilliana_M Posts: 83 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Krobi92!

    Welcome to our community page. I am sorry to hear you are experiencing an issue with your road runner email and would be glad to help. To confirm, are you logging in to our webmail website or a third-party program such as outlook?

  • Krobi92
    Krobi92 Posts: 6 Spectator
    Answer ✓

    I am trying to log in through the webmail website.

  • Tyleen_Z
    Tyleen_Z Posts: 854 ✅ Verified Employee Moderator
    Answer ✓

    Thank you! Can you please go to our website here then login using your full RoadRunner email address and the password for the email. Then on the left side there is a Check Email link that is how you will access the email going forward.

    -Tyleen

Answers

  • Krobi92
    Krobi92 Posts: 6 Spectator

    This is what pops up when I try to sign in: The info you entered doesn't match our records. Please try again or select Forgot Username or Password. IDID-3104.

  • James_M
    James_M Posts: 5,157 ✅ Verified Employee Moderator
    edited January 23

    Thanks. When did you create the neo.rr.com email? Was it associated with a previous account other than your current account?

  • Krobi92
    Krobi92 Posts: 6 Spectator

    I created the rr.com email years ago when Spectrum was Road Runner. It is not associated with a previous account.

  • James_M
    James_M Posts: 5,157 ✅ Verified Employee Moderator

    Thanks. I am not seeing a @new.rr.com email associated with your current account. There is a @twc.com email and a spectrum.net email associated with your current account. Your recovery email is associated with an email from a different provider. Your current account was opened after we became Spectrum in 2016, so it would not have been possible to create an rr.com email with your current account.

    Email is a free service that accompanies an active internet subscription. Once the account is closed, access to the email will be restricted before the email is purged. Last fall and through the end of the year, customers with emails that were "orphaned" or no longer associated with an account were notified that they would lose access and the email would be purged as part of an effort to migrate all current and legacy email access to one portal on spectrum.net. It is likely that the @rr.com email in question was part of this effort.

    If you would like to investigate further, we suggest that contact support directly so we can properly authenticate you as the account owner and research the status of the rr.com email.

    If we can assist with something else, or if you have additional questions, please let us know.

    Thanks!

  • Krobi92
    Krobi92 Posts: 6 Spectator

    My email account end in: new.rr.com

  • James_M
    James_M Posts: 5,157 ✅ Verified Employee Moderator
    edited January 23

    Understood. There is not a @neo.rr.com (or any "rr.com") email associated with your account that was used for registration on this Community.

    If you would like to investigate further, we suggest that contact support directly so we can properly authenticate you as the account owner and research the status of the rr.com email.

  • Krobi92
    Krobi92 Posts: 6 Spectator

    I meant that my email address ends in: neo.rr.com My computer keeps autocorrecting to "new" instead of "neo"

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