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Upgrade serious problems.

Hello! Overnight, had a Spectrum service upgrade (Los Angeles/West Hollywood 90069 area). Now, ALL my settings are gone, my favorite marked favorite channels gone, etc etc. Worst of all, ALL my future recordings are gone. Completely gone. I have had this box for probably 7 years. And I had literally dozens & dozens of future recordings all set up. Now, all DELETED. Why? Any way I can get these restored? Last time something like this happened, several years ago, I got free service for 3 months. That sounds about fair to me. Thanks!
Comments
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Hello @NoiraBlue;
I do apologize that your recordings and settings were cleared. I reviewed our known issues and your area recently did a major lineup change. This changed channel numbers and the available channels. I see you do have one of our older cable boxes and the software for it may not have updated properly with the new information. I would recommend you replace the box with one of our newer software. This should help prevent future losses of the recordings.
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