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Connectivity

Tammy_75
Tammy_75 Posts: 1 Newcomer
in Connectivity

I have been having intermittent connectivity issues since February 16th. I have already had a tech out once to replace my modem and router. The issue gets better for a few days and then flares up again. I keep losing internet and my cable tv is pixelating severely. It has become unbearable. I can’t get any work done. The latest issue started yesterday around 3:00 pm. The soonest they could schedule a tech is today at 3:00. The problem seems to get worse during cold weather. Also, there is a damaged box on my street that we have seen people working on during our issues. I’m pretty sure my neighbors are also having problems. Is there anything I else I can do to escalate? I don’t think the problem is anything inside my house as we have already had a tech here.

Best Answer

  • Jilliana_M
    Jilliana_M Posts: 122 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Tammy_75 and welcome to our community page.

    We are terribly sorry to hear about the frustrations our service has caused and would like to help in any way we can! I was able to access the account, and I can confirm an upcoming appointment for today. We understand the importance of our service working when you need it to, so I will add a note to the appointment indicating the connection issues you've been experiencing and once our technician is able to assess the situation on site and further assistance is required, we will be able to determine next steps.

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