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Network drops several times a day

StlMini
StlMini Posts: 6 Spectator
in Connectivity

I’m in search of suggestions and/or recommendations. Several times a day, the network drops from 30 seconds up to about 5 minutes. I’ve tried restarting my router to no avail.

Best Answers

  • Lyn_T
    Lyn_T Posts: 620 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @StlMini

    Thank you for reaching out to us about the drops in connection you are noticing. I am very sorry that this is happening. Have you attempted to bypass your router and connect one device directly to our modem to see if you still notice the drops in signal? -Lyn

  • James_M
    James_M Posts: 5,217 ✅ Verified Employee Moderator
    Answer ✓

    Thanks. Please try connecting directly to the modem with an ethernet cord and monitor to see if the issue continues. This will help rule out a potential issue with the router vs an issue with the modem.

    Looking at your modem logs and diagnostics, there are no issues that stand out, so it could also be a matter of WiFi interference with another device.

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