Cable Card pairing issue

stu7575

I've had a cable card with a HD Homerun Prime that has worked great for a number of years. Unfortunately, a power outage a couple of weeks ago fried the cable card. Since these are being retired, it is very difficult to get a replacement from Spectrum in my area (Dallas/Fort Worth). A tech came out (without a cable card even though I very clearly told the phone support person they needed to bring a cable card or it would be a wasted trip) and said they aren't even allowed to have them and the best I could do would be going to a Spectrum store to see if they had one in the back somewhere. None of the ones I went to did. I asked the tech about buying one from EBAY and would Spectrum be able to activate it. He said they should be able to. I took this route, plugged it in and everything was looking promising until the Cable Card person tried to pair it. She said the cable card serial number was not in their inventory and she could not get it paired. Does anyone know if there is a way to get this cable card paired? I would think the serial number could just be added into inventory and added to my account to replace the one that is no longer functional.

HT_Greenfield

1. 🔗 https://info.hdhomerun.com/info/faq#can_i_use_the_hdhomerun_with_a_set_top_box_from_my_cable_provider ↳ … HDHomeRun PRIME can be [or could have been] used with a CableCARD™ available [or formerly available] from all standard cable providers in the US in order to receive subscription digital cable channels. …
2. 🔗 https://citizenside.com/technology/how-to-set-up-a-silicondust-hdhomerun-prime-cablecard-tuner/ ↳ … Once connected, you can activate the Cablecard provided by your cable provider, …
3. 🔗 https://tivoidp.tivo.com/tivoCommunitySupport/s/article/CableCARD-FAQ?language=en_US ↳ … Like cable boxes, CableCARDs must be registered on the cable system and be compatible with the other hardware in the headend. For these reasons, you must obtain CableCARDs from your cable provider. …