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Internet on one tv hardly ever works while the tv in the next room works fine all the time

alex50
alex50 Posts: 1 Newcomer
in Connectivity

I have an issue that has been going on all along. I have even ordered and use a booster type thing that I plug in to the wall for better reception and it still goes out all the time. Right now it has been down for 4 days. What I don't understand is why only that tv? That tells me it must be something in the wiring or I don't know. But it is driving me nuts. I call and someone walks me through getting it up and running again and then it happens again. They can never find anything wrong with it. And if I use the TV remote that came with the TV it seems to mess everything up. I haven't called today I am just wondering how do I get a service tech out to my home? So I can show them what is wrong.

Comments

  • Renee_T
    Renee_T Posts: 891 ✅ Verified Employee Moderator

    Hello @alex50

    Welcome to our community! I'm sorry to hear about the ongoing issues with your TV. I was able to locate the account using your community registration. I'm not seeing any notes about what was done to help get the TV working again for us to be able to dig into things a bit further. Are you using a Smart TV that's connected to the internet or are you having issues with the cable box that is connected to that TV?

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