How can I unblock suspicious websites?

innanas

I really appreciate that you are blocking suspicious websites that might contain viruses, malware, and other bad stuff. Thank you! I was surprised to discover that my daughter's website, which is a legal web domain (.com) for lawyers. The site's purpose is to help the lawyers organize their clients. I don't understand why this website would be blocked. This is not something she can do on her own as she does not have a staff. Cliogrow helps her with this. Is there a reason this site is being blocked? Please look into it so I can have an informed conversation with my daughter.

Thank you, Terri H.

Jilliana_M

Hey there!

Thank you for reaching out, and welcome to our community page! I am sorry to hear you are experiencing an issue with this and would be glad to help. If you are using security shield, you can request to have the website unblocked. I have included the following instructions on how to do so.

To request a website to be removed from Spectrum Security Shield, follow these steps:
Visit Spectrum Support: Go to spectrum.net/support.
Access Security Center: Select Security Center.
Select Security Shield: Click on Security Shield.
Verify URL with Us: Look for the option to verify the site with us and complete the request form.
Re-enter URL: Re-enter the URL of the website you want to unblock.
Submit Unblock Request: After confirming the details, click on Submit Unblock Request.
You will receive a response within five business days, and if approved, the website might take an additional 48 hours to be unblocked.
For more detailed steps, you can refer to the article: https://www.spectrum.net/support/internet/how-unblock-website-security-shield .

We are here for you 24/7, if further assistance is needed.