Connectivity
Connectivity
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Unstable Connection past week
Matt527
Posts: 9 Spectator
in Connectivity
I have experienced unstable connection for the past week. High latency, packet loss and sometimes random disconnection. Rebooted modem a few times but problem still exist. I am running on a wired connection (not wifi)
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Best Answer
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Hello and welcome to the Spectrum Community.
I do apologize for the issues you are having with our internet service. I was able to find your account using your community login and do not see any issues with our service in your area or with the modem. I do see you are using your own router are you testing the connection wired to the router or wired to the modem?
-Tyleen
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