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The Wi-Fi equipment isn’t connecting

Tmonroe
Tmonroe Posts: 1 Newcomer
edited September 24 in Connectivity

Chat didn’t help. Video didn’t help. What’s next? Received the Wi-Fi equipment but it doesn’t work according to what the instructions are telling me. Is there a Spectrum tech available?

Best Answer

  • James_M
    James_M Posts: 5,366 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    Was this a self install? Have you restarted all equipment?

Answers

  • Satch
    Satch Posts: 6,157 Contributor

    Welcome to the Forum!

    Is this new Internet equipment? Call or text Spectrum Customer Care and they will get it set up for you. We had to do that when I upgraded my router. Call 833-949-0036:

    https://www.spectrum.com/contact-spectrum

    Satch

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