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Question About Lifeline Eligibility: What Speed is Required for Discount

yangfeiling
yangfeiling Posts: 1 Newcomer
edited September 24 in Connectivity

I’ve been approved for the Lifeline discount, but a representative informed me that there are certain requirements for it to be applied. They mentioned that one of the requirements is a reduced speed, which is apparently not available in my area(Mine currently is 100 Mbps).

Does anyone know what speed is considered ‘reduced’ enough to qualify for the Lifeline program? I checked but did not see the detailed statement on the website.

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Best Answers

  • RAIST515O
    RAIST515O Posts: 297 Contributor
    edited August 25 Answer ✓

    Can check your market's rate card, should show the details towards the end of the Internet options.

    https://www.spectrum.com/policies/rate-card

  • Edward_T
    Edward_T Posts: 375 ✅ Verified Employee Moderator
    Answer ✓

    Hello @yangfeiling;

    Welcome to the Community Forums. The program is only available with our newer packages. We no longer offer the 100 Mbps service and your account will need to be upgraded to our newer packages that has a higher speeds. You can reach out to our Sales team at 1-855-707-7328 to go over the requirements about upgrading your account to be able to use the program.

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