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Please help...

LJCR
LJCR Posts: 1 Newcomer
edited November 5 in Connectivity

Going on my 4th day with my WiFi going in and out constantly every 30 to 45 seconds all day long. I've missed work 3 days and about to miss a 4th day because I cannot stay logged into my work system. We've had techs out the last few days but still no success after replacing the modem AND router.

We have tried absolutely everything to resolve the issue but nothing has worked. Even the techs say they are not seeing the disconnects but we've shown them what happens with the work system and television.

Any other tips or suggestions would help...

Best Answer

  • Lyn_T
    Lyn_T Posts: 703 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @LJCR and Welcome to our Community Forums,

    I am very sorry for the extended downtime you have experienced recently and that this is impacting your working from home. I was able to locate your account using your registration information. I am seeing the history you are referring too. I am going to escalate this to our field support team for further investigation. I will have someone reach out to you about their findings with this. -Lyn

This discussion has been closed.

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