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Kudos to Kiara

ASwinford
ASwinford Posts: 1 Newcomer
edited December 4 in Employee Kudos from Customers

Hi! I'm a long-time Spectrum customer, but I've been experiencing a LOT of frustration lately with continually increasing prices and more frequent service disruptions. Calling the general Customer Service number just got me "sorry bout it…nothing we can do" type responses. A couple weeks ago, I talked to someone with a Spectrum booth at the local Kroger who gave me the Retention number.

I called the Retention team today and was so impressed with the amazing support I got from Kiara (Ciara? Sorry, not sure on spelling). She was personable, friendly, understanding, and real. I can honestly say I haven't had such a fun, pleasant support conversation in a very long time. She made the experience painless, got me increased speeds AND a reduced monthly cost for the next year, and kept me a Spectrum customer (because I honestly was starting to have a really bad taste in my mouth for Spectrum).

I couldn't find another place to leave positive feedback, and I know all too often support specialists only hear the negative. I wanted to be sure that she receives recognition for the incredible job she did today.

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Comments

  • Jilliana_M
    Jilliana_M Posts: 226 ✅ Verified Employee Moderator

    Hello @ASwinford!

    Welcome to our community platform and thank you for sharing your experience with us! We are so please to hear that Kiara was able to address your concerns and provide you with a wonderful customer experience. We will absolutely ensure that she is acknowledged for a job well done!

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