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22 Days of frustration

jbizzlemayne
jbizzlemayne Posts: 22 Participant
edited November 13 in Gaming and Gaming Related

Averaging 8.5% Packet Loss for over 3 weeks now. All videos and streams buffering (even at 160p). Cannot play any online games. Every single red line at the bottom is ≥5 seconds of freezing in place, unable to do anything. Please help.

Comments

  • jbizzlemayne
    jbizzlemayne Posts: 22 Participant
    snip.PNG

    PingPlotter

  • jbizzlemayne
    jbizzlemayne Posts: 22 Participant

    Can't edit posts. New Plotter from last hour.

    snip2.PNG
  • Lyn_T
    Lyn_T Posts: 703 ✅ Verified Employee Moderator

    Good evening @jbizzlemayne

    Thank you for reaching out to us about your concerns with our internet services. I am very sorry this is happening. I can definitely understand your concern. The signals are looking good on our end at this time. I am seeing that we just recently had a home visit. Was there any improvement with this visit? -Lyn

  • jbizzlemayne
    jbizzlemayne Posts: 22 Participant

    No improvement.

  • Mo_S
    Mo_S Posts: 337 ✅ Verified Employee Moderator

    I see you already have another appointment scheduled, if you have any issues afterwards, please let us know.

This discussion has been closed.

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