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Kudos to Ricardo from Austin

Banner4unet
Banner4unet Posts: 1 Newcomer
in Employee Kudos from Customers

Ricardo helped me today. After speaking with 2 other reps giving me the same answer of “nothing we can do” I was then connected to Ricardo. Not only was he polite, impressionable, with quick wit, I believe he could make a disgruntled customer soften with how “real” he was in trying to help you. And boy did he help me! I thank you Ricardo from Austin! You have made my day!!!!

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Best Answer

  • Lyn_T
    Lyn_T Posts: 709 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Banner4unet and Welcome to our Community Forums,

    Thank you for reaching out to us about your recent experience with Ricardo. I was able to locate your account with your registration information. I have forwarded your feedback over to his leadership team. I appreciate you taking the time out of your day to share this with us. If you need any further assistance, please let us know. -Lyn

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