getting message on TV screen that my cable box is overheating and then NO TV

Rona_1949

Mo_S

Good afternoon and welcome @Rona_1949,

If the receiver isn't in a condition that would cause it to overheat, such as being covered or enclosed, it would likely be best to exchange it or have a technician come out. Pets often like to sit on them as well due to the warmth which can cause them to get hair inside, if that's a factor. I see you already have an order in to pick up another receiver. If you have any issues afterwards, please let us know.