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LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Kudo - Excellent Customer Service
Tonight 1/30/2026 I spoke with Jatae from Austin Texas as I wanted to remove my sports package from my account. She was very friendly and was able to not only fix what I had called her to address but found me a better deal than what I currently had. Throughout the interaction I asked a lot of questions and she not only answered all of my questions and did so pleasantly! It also impressed me that she acknowledged that I was a 34 years customer which for the first time, I felt like a valued customer. Thank you Jatae!
Comments
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Hi @tlcurry3, welcome to our community! Thanks so much for taking the time to come here with your feedback for Jatae. It's great to see she was so thorough and how she left such a positive impression on you. I'll be happy to forward your compliments so she gets the recognition she deserves.
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