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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Outage again

Andy009
Andy009 Posts: 2 Novice
in Connectivity

I seem to have an outage every week and it's getting very frustrating, Why can't we get a permanent fix to whatever keeps happening here in Henryville, In.

Best Answer

  • James_M
    James_M Posts: 5,603 ✅ Verified Employee Moderator
    Answer ✓

    Hi!

    Sorry for any service issues. Looks like there was a brief, 30 minute interruption and currently services have been restored. If you still need assistance or have other questions, please let us know.

Answers

  • Andy009
    Andy009 Posts: 2 Novice

    Oh and to add, I also got an email saying I've nearly used my data at full speed on my hotspot… Wonder why… cause I keep having all these outages… and need things to still work while I'm at home and have to use it to stay connected…

  • RAIST515O
    RAIST515O Posts: 330 Contributor

    Hasn't that area been getting hammered by the winter storms? Adverse weather can have a profound impact on HFC systems sometimes. Heatwaves and bad storm cycles hit us regularly. At the extreme ends, can literally watch signal levels shift with temperature changes alone. Standing water can get into cables/equipment and wreak havoc.

    A lot of such problems can only be addressed by getting crews on site to perform specific maintenance/repairs. Have you been in contact with support to get technicians on site and such?

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