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why do i have to restart my modem every morning?

nightflyer319
nightflyer319 Posts: 1 Newcomer
in Connectivity

it started imminently, now is seems to be every morning this week. it's on but not connected. could this be a wire? but i never lose cable tv.

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Best Answer

  • Satch
    Satch Posts: 6,248 Contributor
    Answer ✓

    Good Morning and Welcome @nightflyer319!

    A reboot every morning is extensive. I can't even remember the last time I had to reboot my modem. You should be getting several months without rebooting.

    My recommendation would be contacting Spectrum for a signal and drop line test done by a tech visit. Bad weather, old wiring, animal chews, bird's nests and other things either in the drop line or further along in the node will cause sporadic issues that will start gradually, and get worse over time. A tech needs to check your lines and signals. You will need a service call.

    If your lines are bad he/she will replace them, along with possible other wiring. If the lines are good, and you rent your Internet equipment from Spectrum he/she will replace the Internet equipment. You will need a service call to get this resolved.

    Satch

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