Peak Customer Service from Rosie

Uzzi
Uzzi Posts: 1 Rookie
in Employee Kudos from Customers

I want to thank Rosie for helping with my billing and device issues today, 2/22/2026 2:30pm - 3:00pm CST. We had a lengthy chat session about a number of issues and questions on my account; before today struggled to understand certain issues on prior communications. She was completely familiar with what I was asking and expedient in her responses. Very respectful of my time, it was refreshing to receive this sort of excellent service in 2026.

Comments

  • Edward_T
    Edward_T Posts: 650 ✅ Verified Employee Moderator

    Hello @Uzzi;

    Welcome the Community Forums. It is great that Rosie did a great job addressing your concerns. I have forwarded your comments to management so they are aware.

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