Shout out for Joshua who visited us yesterday

HPate81
HPate81 Posts: 1 Rookie
in Employee Kudos from Customers

The short version of the issue first: We have Tivo with a CableCard. Spectrum jumped the gun in changing out our configuration for an upcoming (April 10, per their letter) service change. After some good online support, it eventually got fixed, but they wanted to send a tech out to be sure. Joshua came to help yesterday and confirmed we are good for now until the service changes and then confirmed what I will need to do when that happens. He also pointed out a way to simplify my current setup, which I did today and greatly appreciate. And he took time through it all to explain the reason for the upcoming changes on a more technical level, which I also appreciated. I wanted to make sure Josh gets proper kudos for going beyond the call.

Comments

  • Edward_T
    Edward_T Posts: 650 ✅ Verified Employee Moderator

    Hello @HPate81;

    Welcome to the Community forums. It is great that Joshua was able to address the issue with the Cable Card. I will pass on your comments to management so they are aware.

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