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Spectrum modem connected but no internet at modem

John55
John55 Posts: 3 Spectator
in Community Support

When reading this, keep in mind this is not a Wi-Fi issue. I am hard lined.

Modem shows connected to isp but no internet connection. Again, this is at modem not router.

Happens nearly everyday and multiple times a day.

Technicians have been to location 2 separate times. Line is good, signal is good.

Replaced modem 2X with Spectrum units. No change. Resetting, rebooting modem works sometimes but only until next day when cycle continues.

Have been to store where I explained my issue. Response; “sorry your having issues, we can schedule a technician”

I went ahead and replaced router just because it was time for upgrade and of course that changed nothing.

So I am ready to change isp because no solutions have been provided. Been paying good money for years and no internet for some random period of time is my daily experience.

This community is my last attempt to obtain a fix before moving on to a, hopefully, more dependable isp.

Anyone have solution?

Best Answer

  • Edward_T
    Edward_T Posts: 493 ✅ Verified Employee Moderator
    Answer ✓

    Hello @John55;

    Welcome to the Community Forums. I can understand the concern about the internet dropping frequently. I reviewed the history of the modem and I am seeing some history of unstable cable signals. This can cause the internet to be unstable. We would need to get a technician out to investigate the cause of the unstable cable signals. I understand you had service calls in the past but I have not seen any recent ones. If you can provide us when you would be available for a technician then we can get one scheduled for you?

Answers

  • John55
    John55 Posts: 3 Spectator

    Have had this issue for around 4 years now. That is why technician came out twice over a period of time with no solution. Both technicians checked signal and stated all was fine, strong signal. One technician suggested modem which was replaced to no benefit and maybe a year later I ordered another and replaced it myself with one ordered from Spectrum with no benefit. Whent to store looking for assistance and you saw my review. So have been living with it for very long although very frustrating. Why would I expect things to change with another technician telling me signal is fine while continuing to experience the same issue? I will not reject another technician but must express my doubts anything would change by repeating what has already been performed. With that said, I am available everyday during daylight the sooner the better.

  • Lyn_T
    Lyn_T Posts: 743 ✅ Verified Employee Moderator

    @John55,

    Thank you for allowing us to schedule a home visit for you. Sometimes this types of concerns can be hard to track down and having someone else stop by to investigate further will help us get this corrected for you. I have scheduled a home visit for Wednesday, 4/1/26. You can find the home visit details listed on our My Spectrum App or our website Please let us know if you need any further assistance with this. -Lyn

  • John55
    John55 Posts: 3 Spectator

    I shall let those monitoring the results of this latest visit.

  • James_M
    James_M Posts: 5,480 ✅ Verified Employee Moderator

    Hi - looks like the tech was there and completed checking everything. Let us know if you are still seeing an issue. Thanks!

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