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No Volume on Spectrum App

clt1018
clt1018 Posts: 2 Spectator
in Spectrum TV App Feedback - ROKU and Other devices

For the last couple of weeks, I have been having a problem getting any volume on the Spectrum App, when i first turn on the app. I switch over to a different app and the volume is,fine. Then I go back to Spectrum app and sometimes the volume is back on and sometimes it takes awhile to get the volume back. Has anyone else had issues with the Spectrum App volume and does anyone have any recommendations? Thank you, in advance.

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 1,044 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I apologize for the issues you're having with our TV app. Do you notice the issue happening on multiple devices? Also have you tried to uninstall/reinstall the app?

    If you've tried that and that does not work you can also try to reset the modem/router by unplugging their power cords for 30 seconds then plug them back in.

    -Tyleen

  • clt1018
    clt1018 Posts: 2 Spectator

    Thank you, I will try these things next time it happens.

  • Tyleen_Z
    Tyleen_Z Posts: 1,044 ✅ Verified Employee Moderator

    You're welcome! Definitely let us know if it helps!

    -Tyleen

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