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LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Rave to pass along
I just wanted to make sure this hopefully gets to someone and maybe her boss I’m not sure.
Her name was Crystal/Krystal from North Carolina. She was not just a regular customer service agent, she was the one who you get transferred to when you’re disconnecting service.
She was a ray of sunshine, beyond helpful, and very kind. Not only did she help me with my service, but we got to chat about motherhood and our gaggle of children.
You’ve got a good one spectrum. Thank you.
Answers
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Hello and welcome to the Spectrum Community!
I'm so glad to hear that you had such a good experience with Crystal. We always appreciate hearing positive experiences customers have with our agents and I thank you for letting us know!
I was able to find your account and the agent using your community login and have forwarded up your compliments for her.
-Tyleen
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