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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Website feedback

davidsmcdonald
davidsmcdonald Posts: 1 Rookie
in Suggestions and Feedback

I can't find any other place to provide feedback, so here was my experience today:

I receive an email to update my expiring autopay credit card. I try to edit the card. I cannot because the number is changing. I go back and add a new card. I try to delete the old card. I cannot because the old card is attached to my autopay. I go to update my autopay. I have to enter all of my new card info a second time. I go back and delete my old card. I get an email that says I have cancelled my autopay. I have not cancelled my autopay, it shows that I am still enrolled. Everything is correct now, his is just kind of annoying UX that I would like to know about if it were my site.

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