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call guard is not working

smithw66
smithw66 Posts: 1 Newcomer

call guard is not blocking spam calls on my spectrum landline?

Answers

  • Edward_T
    Edward_T Posts: 544 ✅ Verified Employee Moderator

    Hello @smithw66;

    Welcome to the Community Forums. I do apologize that Call Guard is not working for you. I would recommend you log into www.spectrum.net or the My Spectrum app and make sure the service is turned on. Call Guard is designed to block known Spam callers but the individuals making these calls will start to use new methods to make the calls. So it is possible that some calls will come in. There is a link on the following site to report spam calls so they can be reviewed and potentially blocked.

    Spam Protection for Spectrum Mobile | Spectrum Support