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Spectrum: bad customer support & very hard to disconnect services

51229
51229 Posts: 1 Newcomer
in Suggestions and Feedback

They make it very hard to disconnect services. Tony tried to sell me, even though I had already gone thru the process. Asked for security code multiple times, which I did not know. They should have to pay a fine for the months I've already spent trying to disconnect.

Comments

  • Jilliana_M
    Jilliana_M Posts: 280 ✅ Verified Employee Moderator
    edited May 8

    Hello!

    Welcome to our community page! We appreciate you for sharing your experience and bringing this to our attention. We wholeheartedly apologize for the frustrations this has caused and will be sure to forward your message to our team in an effort to improve that process. Additionally, I am sorry to hear that you are wanting to cancel your services with us. To proceed with your request, I would ask that you give us a call at 1-855-707-7328 as we do not have access to alter pricing or packaging via this platform.

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