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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Dedicated fiber line 37874

MrAustin
MrAustin Posts: 1 Rookie
in Network Evolution

hello,

Been trying for a year to get a dedicated fiber line, even talked to technicians and they said it’s above their heads. There is a splice case right next to my house and im not sure who I can contact about paying extra to get a dedicated fiber strand. I even offered to run the OSP lines to the splice case to make it easier.
unfortunately, I am at the point where I may have to reach out to the utility board and rent the telephone poles to run fiber 300ft away to AT&Ts fiber connection point.

Any insight please!

Comments

  • Mo_S
    Mo_S Posts: 579 ✅ Verified Employee Moderator

    Hello and welcome @MrAustin,

    At this time, existing connections at your home at not being changed over to direct fiber lines. That may be an option once network evolution upgrades have been completed.

This discussion has been closed.

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