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Spectrum Store experience

MATZ
MATZ Posts: 1 Rookie
in Employee Kudos from Customers

Went to Spectrum Store at 6150 Laurel Canyon Blvd in North Hollywood to get some account issues squared away. My family member the prior account holder had passed away and I needed to transfer the account to my name. Employee, Eric Blake helped me straight away. Dealing with the affairs of a deceased family member is a emotional and stressful process for me, but, Eric Blake was so kind and helpful that I was put at ease very quickly. Thank you so much, Eric for your knowledge, kindness, and compassion.

Comments

  • Melissa_G
    Melissa_G Posts: 377 ✅ Verified Employee Moderator

    I'm very sorry to hear of the passing of your family member. We thank you for providing your feedback regarding your experience. I'll see that this information is relayed to Eric as well as his supervisor. I'm sure that he will be happy to know that his customer service was valuable to you during your time of need. I hope that your experiences going forward with Spectrum are as positive as this. Please reach out to us anytime you'd like, whether to provide feedback, ask any questions or for support with your service.

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