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How to prevent loss of security cameras as our Spectrum drops every morning beteeen 5 and 8 am.

phantomp
phantomp Posts: 5 Participant
in Connectivity

We're losing our internet services every morning now for a couple of weeks. It's happening mornings between 5am and 8am. It has also dropped some evenings. A Spectrum tech came out, however could find no problem with our modem connection while he was here (9:30 yesterday). We replaced our modem with Spectrum 2 weeks ago. Problem persists. Router's running perfectly. Spectrum had major long outages in are area when this began. The tech checked our inside connections, however I never saw him check the outside boxes which was done in the past. I suspect there are glitches in the lines somewhere. I see folks saying it may be a maintenance issue that Spectrum does maintenance between midnight and 8am. It may be caused when a large new neighborhood wakes in the morning. Our problem is this shuts down critical security camera feeds. It is also very frustrating to get up every morning having to first go to our studio to reboot our Spectrum systems. What options do we have?

Answers

  • phantomp
    phantomp Posts: 5 Participant

    Any help appreciated

  • Edward_T
    Edward_T Posts: 650 ✅ Verified Employee Moderator

    Hello @phantomp;

    I can understand the concern with the internet going out every morning. I reviewed the modem's history and I do see that it has a history of being offline. The last offline period was yesterday morning. I do see that you had a technician come out after that period and I am not showing any downtime since. I also reviewed the cable signal history over the last week and I am not seeing any cable signal problems. This does not say for sure that there is no issues outside your home but I am not seeing anything that indicates it right now. If you continue to see drops with the internet connection then reach back out to us so we can look into it further.

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