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Known Issue impacting Existing Member Log-ins & New Member Registration


There is a known issue which is impacting new users attempting to register and existing users attempting to log in
We are working to resolve the issue as quickly as possible
Thank you for your patience

Kudos to Eric for going above and beyond to get our business back online!

mdvip_brea
mdvip_brea Posts: 1 Rookie
in Employee Kudos from Customers

I want to recognize Eric for his exemplary service and dedication to helping our business. Eric was working on an outside panel outside our Brea office when our connection went down. While the outage lasted nearly two hours, Eric stayed on-site far beyond his original assignment to ensure we were fully restored.

When a router replacement became necessary, he waited for me to return from the Spectrum store to help install it. He then stepped in to speak directly with phone support when they wouldn't accept my technical updates, successfully resolving an IP address issue.

Eric's natural willingness to assist, kindness, and determination to not leave until we were operational represent the absolute best of Spectrum. He is a model employee, and we are incredibly grateful for his outstanding help!

Comments

  • Katrina_L
    Katrina_L Posts: 156 ✅ Verified Employee Moderator

    Good afternoon @mdvip_brea. Welcome to our community. We are happy to hear that your service is restored. Thank you for your positive feedback on Eric. We will get your feedback forwarded to his management for recognition.

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