Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

High-Split Upgrade for 14225 (Near Airport)

NekosRock22
NekosRock22 Posts: 4 Novice
in Network Evolution

Hello, I just got an email saying that my spectrum service has been upgraded to be powered by fiber optic. Is this the high split upgrade? How do I have my symmetric speeds set? do I need to get a support ticket? I live in Cheektowaga, New York near the Buffalo Niagara International Airport.

Tagged:

Comments

  • Renee_T
    Renee_T Posts: 1,063 ✅ Verified Employee Moderator

    Hello!

    I show that the upgrades are a part of the high split features coming to the area. The work for the upgrades has started, but have not been finished yet. As soon as the upgrades are complete and the symmetrical speeds are available, you will receive a notice that the new speeds are available for order.

  • NekosRock22
    NekosRock22 Posts: 4 Novice

    Thank you! When that happens, will I have to purchase symmetric service or will my existing service be upgraded?

Categories