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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

High-Split Upgrade for 14225 (Near Airport)

NekosRock22
NekosRock22 Posts: 5 Novice
in Network Evolution

Hello, I just got an email saying that my spectrum service has been upgraded to be powered by fiber optic. Is this the high split upgrade? How do I have my symmetric speeds set? do I need to get a support ticket? I live in Cheektowaga, New York near the Buffalo Niagara International Airport.

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Comments

  • Renee_T
    Renee_T Posts: 1,086 ✅ Verified Employee Moderator

    Hello!

    I show that the upgrades are a part of the high split features coming to the area. The work for the upgrades has started, but have not been finished yet. As soon as the upgrades are complete and the symmetrical speeds are available, you will receive a notice that the new speeds are available for order.

  • NekosRock22
    NekosRock22 Posts: 5 Novice

    Thank you! When that happens, will I have to purchase symmetric service or will my existing service be upgraded?

This discussion has been closed.

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