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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

New equipment not working

DTobin71
DTobin71 Posts: 1 Rookie
in Connectivity

Answers

  • Lyn_T
    Lyn_T Posts: 796 ✅ Verified Employee Moderator

    Good evening @DTobin71 and Welcome to our Community Forums,

    Thank you for reaching out to us about our new equipment set up. I was able to locate your account information using your forums registration. I am seeing that after speaking with our technical support team we were able to determine that you are missing a cable. If you have already picked up the cable and are still needing assistance please let us know. We are happy to help. -Lyn

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